We provide free and confidential information and support services to the people who live in Merri-bek.
Struggling to put food on the table?
Need help managing expenses like utility bills or school costs?
Need help with finding services in your area?
Come and chat to us.
Our Services
We provide a range of services that are: impartial and non-judgemental; culturally sensitive; confidential and open to all, regardless of age or background.
Information, Advocacy and Referral
keyboard_double_arrow_downInformation, Advocacy and Referral
Our friendly and experienced team are available to talk with you and explore different services and programs to best meet your needs.
We provide support to help you to connect and stay connected to your local community.
We assist people to connect with information, advocacy and referral to appropriate services and programs.
We provide practical assistance such as filling out forms, letter or email writing or assistance to negotiate a utility bill payment.
Emergency Relief
keyboard_double_arrow_downEmergency Relief
We can help you with food, food vouchers, personal care items, medical costs, travel, practical items, and financial assistance.
Case Work
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Our Case Workers are trained to assist people presenting with a range of issues and needing professional assistance. People will have the opportunity to see the same case worker multiple times if required, providing consistent support who understands each individual’s situation and particular needs.
Education Support
keyboard_double_arrow_downEducation Support
We provide assistance with school expenses.
Support can include assistance obtaining books, uniforms and other equipment for primary and secondary school students.
Utility Bill Assistance
keyboard_double_arrow_downUtility Bill Assistance
We can support you if you are having trouble paying your utility bills and help you to save money and receive help connecting with your retailer.
We can:
- provide you with one-on-one help to navigate the energy market
- help you manage the rising cost of living by saving money on utility bills
- help you apply for the Utility Relief Grant